FAQs
Frequently Asked Questions
General Community Information
What are your office hours?
For The Village at Granger Pines' up to date office hours please refer to our Contact Us page.
Is the community pet friendly?
Yes, The Village at Granger Pines is a pet friendly community. For our full pet policy please refer to our Pet Information page.
What types of floor plans do you offer?
The Village at Granger Pines offers three- and four-bedroom homes.
Where are you located?
The Village at Granger Pines is located in Conroe, Texas.
What makes your community unique?
The Village at Granger Pines rent single family homes while also providing all the conveniences of having an apartment.
Do you offer furnished units?
Yes, The Village at Granger Pines partners with CORT to help our residents furnish their homes.
Is smoking permitted on the property?
Yes, smoking is only permitted outside.
Is parking available?
Yes, the houses at The Village at Granger Pines have 2 car attached garages included along with a driveway.
Leasing and Application Process
How do I schedule a tour?
Tours can be scheduled through our website, by phone, or email.
What documents are required to apply?
Offer letters, bank statements, and tax returns are accepted as valid forms of income verification and a valid government issued identification card.
What are the income or credit requirements?
Income requirements are 3x the monthly rent and credit screening is completed by a third-party vendor.
How do I apply?
Our application is entirely online, simply choose the home you'd like to apply for and click apply now.
Is renter's insurance required?
Yes, The Village at Granger Pines requires renter's insurance in the amount of $300,000 in personal liability.
How long does the approval process take?
The approval process takes approximately 48 hours.
Do you offer short term leases?
The Village at Granger Pines' shortest term lease is 12 months.
Do you run background and credit checks?
Yes, The Village at Granger Pines requires a background and credit check for all lease holders over the age of 18.
Pricing, Fees, and Deposits
How much is the security deposit?
For details on fees, please check our Floorplans page or reach out to the leasing team directly.
Which utilities are included in rent?
Our base rent does not include utilities.
What utilities am I responsible for?
Residents are responsible for amenity fees, water, sewer, renter's insurance, and electricity. For a full list of fees please check out our Floorplans page.
When is rent due and what payment methods are accepted?
Rent is due on the 1st of each month. Payment methods accepted are personal checks, cashiers check, or ACH payments.
Move-In, Lease Terms
What lease terms do you offer?
The Village at Granger Pines offers 12-18 months lease terms.
What is required on move-in day?
Move-in day requirements include proof of insurance, proof of electricity service, payment of the move-in prorated amount, and a signed lease agreement.
Do you allow subletting or lease transfers?
Subletting is not permitted. However, a lease transfer to another unit onsite is acceptable.
What is your move-out policy?
A 60-day notice to vacate and fulfill payment through the end of the term..
Amenities and Lifestyle
What amenities do you offer?
Our amenities include a community park. For more information, please visit our Amenities page.
Are amenities open 24/7?
No, the amenities are open dawn to dusk.
Can residents reserve amenity spaces for private events?
Amenities are not available to reserve for private events.
Is Wi-Fi available in common areas?
No, Wi-Fi is not available in the common areas.
Do you offer a guest suite for visitors, and what does it include?
No, The Village at Granger Pines does not offer a guest suite.
Is parking available onsite?
Yes, the houses at The Village at Granger Pines have 2 car attached garages included along with a driveway.
Do you offer EV charging stations?
No, The Village at Granger Pines does not offer EV charging stations.
Is bike storage available?
No, bike storage is not available.
How does package delivery work?
Packages are delivered directly to your home.
Are there resident events or community activities?
Yes, we conduct resident events monthly.
Guests
How do residents reserve the guest suite, and what is the nightly rate?
The Village at Granger Pines does not offer a guest suite.
Is guest parking available?
Yes, guest parking is available. Your guests can park on your driveway and on the street throughout the neighborhood.
How do guests access the building?
Each home is private and has one front entry.
Accessibility
Is the building accessible for individuals with disabilities?
Yes, the community is accessible to all approved residents and their guests.
Are amenities and common areas accessible?
Yes, all amenities and common areas are accessible.
Do you offer accessible parking spaces?
Yes, accessible and guest parking is available.
Pets
Do you allow pets?
Yes, The Village at Granger Pines is a pet friendly community. All pets approved through our pet screening vendor are welcome. For more information, please refer to our Pet Information page.
Are there any breed restrictions?
Yes, any aggressive breeds stated on our community policies are restricted unless approved as a service animal. For more information, please refer to our Pet Information page.
How many pets are allowed per apartment?
A maximum of 3 pets are allowed per unit.
Are service animals permitted?
Yes, service animals are permitted once approved through pet screening.
Do you have pet amenities?
No, there are no pet amenities in the community.
Is there a pet deposit or a pet rent?
For details on pet fees, please check out our Pet Information page or reach out to the leasing team directly.
Neighborhood
What neighborhood is the property located in?
We are located in the Granger Pines - Grangerland neighborhood.
What shops, restaurants, and grocery stores are nearby?
We are conveniently located near HEB, Starbucks, Kroger, Dutchbros, Chic Fil A, McDonalds, Country scrambled cafe, Costco. For more places nearby refer to our Area highlights page.
What schools is the property zoned to?
We are zoned to Hope Elementary, Grangerland Intermediate, Moorhead JR High, Caney Creek High School.
What universities are close by?
We are located near Lone Star College.
Resident Resources
How do I pay my rent?
Rent payments are made through our resident portal website, our community app, or a cashier's check in the office.
How do I renew my lease?
Lease contract renewals are completed online through our website or the community app.
How do I submit a maintenance request?
Maintenance requests can be completed through our community app or a member of our team can submit for you by phone or in person at the office.
Is there an online portal for residents?
Yes, we offer an online portal.
Do residents get partner perks or discounts?
Yes, we offer partner perks and discounts through our community app.
Maintenance and Services
Who handles lawn care?
The front and back yard of every house will be taken care of by The Village at Granger Pines' landscapers weekly.
How do I submit a maintenance request?
Maintenance requests can be completed through our community app or a member of our team can submit for you by phone or in person at the office.